The Federal Transit Administration (FTA) Title VI Circular (C 4702.1B) requires large transit providers to collect demographic, travel, and fare payment data about their riders using passenger surveys at least every five years. The 2015–17 Massachusetts Bay Transportation Authority (MBTA) Systemwide Passenger Survey was conducted by the Central Transportation Planning Staff (CTPS) of the Boston Region Metropolitan Planning Organization (MPO) to meet this requirement and to obtain additional information useful for planning purposes.
This report describes the methodology used by CTPS to conduct the survey and process the results. Major findings of the survey are summarized. Results at a more detailed level are available online at ctps.org/apps/mbtasurvey2018/.